Privacy Policy & Notice of Privacy Practices

Last Updated: 1/25/2026

1. Introduction

At Estela Alejandre Therapy ("we," "us," or "our"), your privacy is a priority. We are committed to protecting your personal and Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable California state laws.

This Privacy Policy explains how we collect, use, and disclose information through our website (EstelaAlejandreTherapy.com) and during the course of providing clinical services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and other contact details you voluntarily provide via our contact forms.

• Protected Health Information (PHI): Information related to your past, present, or future physical or mental health that is created or received by us. This is collected securely during intake and sessions, not through standard public website tracking.

• Usage Data: Non-identifiable information about how you access our website (e.g., browser type, time spent on pages) to help us improve user experience.

3. How We Use Your Information

• To Provide Treatment: We use your PHI to provide, coordinate, or manage your health care and related services.

• To Communicate: We may use your contact information to reply to inquiries, schedule appointments, or send administrative reminders.

• To Process Payments: We use secure third-party payment processors to handle billing and insurance claims.

• For Healthcare Operations: We may use information for business activities such as quality assessment, licensing, and case management.

4. HIPAA Notice of Privacy Practices

Under HIPAA, you have specific rights regarding your Protected Health Information (PHI):

• Right to Confidentiality: We will not disclose your PHI without your written authorization, except as required by law (e.g., mandated reporting of abuse, threats to safety, or court orders).

• Right to Access: You have the right to inspect and obtain a copy of your medical records.

• Right to Amend: You may request an amendment to your records if you believe they are incorrect.

• Right to an Accounting: You may request a list of disclosures we have made of your PHI.

• Right to Request Restrictions: You may request restrictions on how we use or disclose your PHI (though we are not always required to agree).

5. Website Security & Third-Party Links

• Security: We implement reasonable security measures (including SSL encryption) to protect data transmitted through this website. However, please note that standard email and "Contact Us" forms are not fully encrypted. We recommend avoiding sharing sensitive clinical details in the initial website contact form.

• Cookies: Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings.

• Third-Party Services: We may use third-party platforms for scheduling (e.g., Grow Therapy, SimplePractice) or payments. These platforms have their own privacy policies and are compliant with HIPAA standards.

6. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.

7. Contact Us

If you have questions about this Privacy Policy or your rights under HIPAA, please contact:

Estela Alejandre, LCSW Estela Alejandre Therapy Phone: (773) 727-9387 Email: regainbalancetoday@gmail.com Location: Long Beach, CA (Virtual Practice)